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Frequently Asked Questions (FAQs)

What is your service area?

American Limousine charters provide Limousine services in Chicago for hotels, offices, residents and for airport transfers.

What vehicles do you offer for hire?

Our fleet consists of sedans, stretch limousines, stretch SUV’s, mini-buses and Airport Shuttle Vans.

Are you closed on any holidays?

No. As Chicago’s leading ground transportation service provider, we are open 365 days. However, for booking a limo during festive seasons, you need advanced booking as getting limo during festivals depends on availability and pre-bookings.

How far in advance do I need to make a reservation?

We suggest reservations be made 24 hours in advance. However for last minute bookings, you are most welcome to call us and we will try our best to accommodate you.

Do you provide child safety seats in your vehicles?

No, we do not provide child safety seats. However, all of our vehicles are equipped with the proper seat belts, so you can carry your own child seat.

Do you have a lost and found department?

Yes. Please contact our customer service department at 773-407-9690. While American Limousine Charters will not be liable for any items that are lost or left in our vehicles but we will do our best to help you locate any lost items.

Billing & Fares

What credit cards do you accept?

We accept MasterCard, Visa, and American Express.

Why do you ask for a credit card number when I make my reservation?

All reservations are subject to guaranteed payment. The credit card number taken at the time of your booking is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance.

Do I need an account to make a reservation?

No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account.

Why are the dates on my bill different from my travel dates?

We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about three days.

Why is the amount charged different from the amount I was quoted?

Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 773-407-9690 to review your charge.

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