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Policy

Please read all Terms and Conditions:

The following list of Terms and conditions are applicable for our all valuable customers. So, read these carefully!
  1. Our automated booking and reservation system generates the bill and confirmation email to the Client/Customer so, it’s The Client/Customer’s responsibility to provide information about the ride very carefully and accurately.
  2. 20% amount for driver gratuity/tip is already included in the Client/Customer bill.
  3. The amount Client/Customer paid for the confirmation of the ride did not cover any other charges like Wait time, parking, phone usage, etc. The Client/Customer has to pay for it if he/She wants to avail of these additional services.
  4. Airport pick-ups, wait time charges are exempted.
  5. Non-airport-pick ups rides our Limo reached a driver will wait an initial 15 minutes for the Client/Customer free of cost, after that, The Client/Customer have to 1$ for each minute.
  6. In case of an extra stop, the additional charges of 15$ per stop will charge from the Client/Customer.
  7. On Special days (Easter Sunday, New Year’s Day, Memorial Day, Labor Day,  Fourth of July, Christmas Day, and Thanksgiving Day) The Client/Customer have to pay $25.00 surcharge for the ride.
  8. Cancellation of the ride, The Client/Customer call us on +1 (773) 407-9690 and also send an official email to info@americanchicagolimousine.combut from The Client/Customer email id.
Note: We will charge the cancellation fee of $50 for the processing for it, Return Payment % Plan
Sr. No. Name of Vehicle 0% Payment Return 25% Payment Return 50% Payment Return 75% Payment Return 100% Payment Return
1 SEDAN and SUV/VAN Before 24 Hours from the Ride time Before 48 Hours from the Ride time Before 72 Hours from the Ride time Before 96 Hours from the Ride time Before 130 Hours from the Ride time.
For all other vehicles, nothing to return(payment).
  1. If a driver did not reach on time at the mentioned location of Client/Customer then we recommend to client/Customer not to leave his/her location and immediately inform us on +1 (773) 407-9690. While ALC(American Limousine Chicago) will not be responsible if any delay happened due to weather and other situations beyond its control.
  2. In case of any damage caused by the Client/Customer or his/her group member during the trip, The Client/Customer will pay for it, and in the case of spillage or vomiting, The Client/Customer needs to pay $300.00 as services charges.
  3. In case of fighting, usage of illegal drugs, or any other inappropriate activities drop-off all the passengers immediately.
  4. On midnight bookings(12:00 AM-05:00 AM) $15 will be charged!
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